Coronavirus Announcement
6th April 2020



Our thoughts are with everyone affected by the coronavirus (COVID–19) pandemic, and we’re committed to doing everything we can to ensure the safety of our customers, employees and suppliers. We want to re-assure you that we take the welfare of our stakeholders very seriously and we recognise that this is a particularly worrying time for everyone. In response to the coronavirus outbreak, we and our Partners are continually updating the measures being put in place. This includes delivery, customer service and payments.

We’re still open

We currently remain open for business and are closely monitoring every development. Our aim is to ensure that everything we do is right for you, in line with government and World Health Organisation guidelines.

If you need to get in touch

We are committed to supporting our most vulnerable customers and customers who are facing difficulty making payments. If you are having difficulty making payments, please get in touch as soon as possible.

Making a Payment

If you are concerned about how you are going to make a payment digitally please refer to the following options:

  • Pay by debit or credit card online or by telephoning our office on 0300 500 0975

We’re encouraging everyone to follow recent Government advice to keep yourselves, your friends and your family safe:

For health information and advice, read NHS pages on Coronavirus.

Learn about the government response to Coronavirus on GOV.UK.